 Structure
- Fully
integrated to other modules, including Service, Sales, Inventory,
Fixed Assets,
Debtors and General Ledger
- Multiple
Hire Centres within a Branch
- Define
relationship with other Branches and Service Centres
-
Daily, Weekly, Monthly, Quarterly, Annual billing
-
Advance, Arrear, Pro-Rata billing
-
Flexible Pricing
 Service
Articles
- Make
and model codes determine various rules relating to work carried out
on the article
- Sub
serials defined specific to user environment
- Swap
history kept per sub serial
- Templates
define user specific information
- Service
history with drill into job detail, and scroll through jobs
- Service
parameters and intervals, with warnings when services due
- Link
to a customer provides view into customer articles
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Service
Contracts
- Master and sub contracts linking across service centres, branches, customers and sites (contacts).
- Ability to move service articles across contracts both individually and grouped.
- Control totals for provisions, revenue and costs stored at service article level and contract header level.
- Extensive enquiries from every aspect, at summary and detail level.
- Ability to set pricing fixed on the contract with escalation codes for re-pricing runs or the choice to control
pricing from the Inventory and Customer pricing systems.
- New prices with effective date per article
- Date or usage based pricing.
- Excess usage or abuse extra charges.
- Life of contract based on timeline and/or usage.
- Add hoc or batch billings and ad hoc credits.
- Flexible journal program allowing adjusts to costs, sales, charges and provisions.
- Full matrix of what is covered under the contract stored on the contract type code.
- Ability to split contract lines for multiple articles into individual article lines with full serial tracking.
- Sub-articles for major serialised components linked to master article (e.g. tape drive in a server)
- Contract Schedule and Quotation
- Batch or ad hoc usage update.
- Batch provision amortisation.
- Service Job costs are analysed against the contract
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