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The quest for better service is supported by extensive marketing database facilities with links to sales call monitoring, contacts databases and mailshots via auto faxing, E-mail and print. Comprehensive matrices of sales prices and discounts can be created across customers, customer groups, products and product groups. Matrices can include prices based on quantities and contracts with special product promotions. Alternate sales allow orders to be filled by other branches or plants while recognising the sale at the ordering location. Products may be configured as the sales order is being processed, which results in unique made-to-order items. Products can be tracked and sold direct from sample, consignment, loan and demonstration stocks.

Inventory

• incorporate additional warehouse tracking destinations for special cutting and packing instructions
• specify alternate branches, plants and warehouses to deliver to customer
• inventory automatically processed according to rules for a supplying warehouse-pick, commit or release
• interactive display of available t promise quantity and best expected dates
• incoming stock automatically allocated to order backlog with marshalling area options
• manual redistribution of allocated and committed stock
• automatically release backorder allocations

Make To Order

• creates unique products for customer specified options
• specify required and optional features
• specify quantities as options
• specify multiple selections form a feature group
• specify additional features outside the option range
• extensive automatic costing and pricing facilities
• on-line display of manufacturing order detail and status

Returns

• enter collection requests and produce collection notes
• process one-step credit note and inventory transaction
• process two-step inventory receipt and credit note transaction
• process financial credit note only

Sales Orders

• enter quotes and
      convert to a sale
      record as a lost sale

• user-defined lost sales reasons with demand control
• provides full control of indirect indent type orders
• produce price adjustment and escalation invoices according to parameter-driven formulas
• sell directly from consignment, sample and damaged stock
• record loan and demonstration stock issues and returns
• order and sell to internal customers where goods and services are provided for own use
• applies standard customer-driven delivery instructions with order level exceptions
• interactive credit control and authorization
• specify multiple delivery addresses pre order
• automatically displays available substitute stock items if insufficient of requested product
• orders not accepted if stock out of superseded and obsolete products
• track and control orders for non-stocked products
• automatically load expanded or 'order with' products
• extensive table-driven customer and product pricing and discount matrices
• apply multiple additional charge calculations at a line item level
• extensive free format comments at line item and order level